Terms & Conditions

 

1. The Agreement Between Us

Payment of the Price of the goods, (including delivery costs), must be received in full before we accept your order. We will confirm acceptance of your order as soon as soon as authorisation for payment has been received. If you ordered the goods via our website we will send an e-mail to you at the e-mail address notified of your website order. If you ordered the goods via our catalogue we will acknowledge acceptance of your order by post once your payment has cleared. Acceptance of your order constitutes a legally binding contract between us which shall strictly be on the terms and conditions set out below.

2. Price

  1. The price payable for the goods is the current price set out in our website and our catalogue ("the Price").

  2. The Price includes all applicable taxes that are required to be paid.

  3. The costs of delivery are set out in our website at LINK and our catalogue.

  4. Payment will only be accepted by credit card or cheque.

3. Your Cancellation Rights & Returns

  1. You may cancel your order for the goods at any time up to the end of the seventh working day from the date you receive the goods.

  2. If you wish to cancel your order for the goods you must notify us in writing. If you cancel your order after you have received the goods you must send the goods back to us as soon as possible in the condition that they were delivered to you and in the original packaging at the address set out in our website or catalogue. You shall be liable for all the costs associated with returning the goods to us, which shall be at your own risk of loss or damage.

  3. If you cancel your order after we have processed the goods for delivery you must not unpack the goods when you receive them and you must send the goods back to us at the address set out in our website or catalogue at your own cost and risk as soon as possible.

  4. Once you have notified us in writing that you are cancelling your order provided that you have complied with your obligations set out above any sum debited by us from your credit card will be re-credited to your account within 30 days of us receiving the returned goods. If you paid by cheque we shall make a full refund to you by cheque.

  5. If you do not return the goods to us at the address set out in our website and catalogue or you do not pay for the cost of returning the goods we shall deduct the direct costs of receiving the goods from the amount to be re-credited ore refunded to you.

4. Cancellation by Us

  1. We reserve the right to cancel your order if:

    1. we have insufficient stock to deliver the goods you have ordered;

    2. we do not or are unable to deliver to your area; or

    3. the price shown for the goods ordered was incorrect due to a typographical error.

  2. If we cancel your order we will notify you and will re-credit or refund your payment as soon possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for any disappointment suffered.

5. Delivery of Goods to You

  1. The goods will be delivered to the address registered on the credit card from which payment has been debited. If you pay by cheque we will deliver the goods to the address you notify to us.

  2. We aim to deliver the goods within 5 working days but where this is not possible delivery will be made within 28 days of us accepting your order.

  3. Provided that your order has not been cancelled by you or us you will become the owner of the goods on delivery whereupon they will be held at your own risk and we will not be liable for their loss or destruction.

6. Liability

  1. Before you use the goods you must carefully read any applicable instructions and you must at all times comply with any relevant manufacturers instructions and recommendations when using and storing the goods.

  2. If the goods are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at the address set out in our website and catalogue of the problem within 10 working days of the delivery of the goods in question.

  3. If you do not receive the goods ordered by you within 30 days of the date on which you ordered them, you must notify us in writing at the address set out in our website and catalogue of the problem within 40 days of the date on which you placed your order for the goods.

  4. Save for our obligations to you under this Agreement the only warranty provided with the goods shall be the warranty individually specified against such goods on our website and catalogue. If you notify a problem to us our only obligation will be either:

    1. to make good any shortage or non-delivery (at our cost);

    2. to replace or repair any goods that are damaged or defective (at our cost); or

    3. to arrange to collect the goods at our cost or (at our option and cost) arrange for the return postage of the goods to us whereupon we shall re-credit your card which you used for payment or make a cheque refund to you if you paid by cheque.

  5. If you do not notify us in writing within 40 days of placing your order that you have not received the goods we shall have no liability to you.

  6. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify to us and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 6.4 above.

  7. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our website and catalogue. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

  8. Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

7. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to the address set out in our website and catalogue.

8. Events Beyond our Control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, No answer at the adress when delivery arrives, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident, acts of terrorism, war, riots or government embargos or import or export restrictions.

9. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

10. Privacy

We will sometimes send you information about other similar products marketed by us which we consider may be of interest to you and to inform you of any changes to our website. If you do not wish to be contacted for these purposes please click on the link contained on our website. If you ordered the goods via our catalogue please indicate that you do not wish to be contacted for these purposes by ticking the relevant box on the order form.

11. Third Party Rights

A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.

12. Governing Law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have exclusive jurisdiction to resolve any disputes between us.